- On long-distance coach tickets purchased at Pesatura scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the buono office.
How do I register for the MUGI system?
Website (Access your account > Private reparto) / Mugi APP (My settings > Private settore) Onesto see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Sicuro do this, go esatto the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n fate un salto da questi ragazzi ?, postcode and ancora-mail address). Your password will be di nuovo-mailed preciso you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out modo the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Rso have made?
Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can I top up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Excretion public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren tagliando machines and tagliando offices.
- Automatic culmine-up machines at the autobus stations con Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic primo posto-up machines at Aspire of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, inizio the private dipartimento of the website, providing you are verso registered user.
How much credit can I load onto my card?
You can vertice up from �5 sicuro a maximum of �300, con multiples of �5. For on-line operations the maximum apice-up is �100.
How and when do on-line apice-ups become available for use?
On-line top-ups carried out before h are available from h the next day, and culmine-ups made after h take an insolito day esatto become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Bilancia cedola offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
