StubHub is offering the retroactive refunds now because the live events industry is opening back up. Remember, your order is covered by our FanProtect Guarantee." Check out the table below to see the best alternatives to StubHub. Lets dive into it right away. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Customerscomplained to the media andfiled lawsuits. JEVAR IS WHO HANDLED MY CALL. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. No problem. Ticketmaster for Ever. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Ads by Money. If you purchased on a registered account, your credit is available within your StubHub Wallet. I was only given the option of the credit and the event was in CA. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Ticketmaster will be the only place selling VIP Tickets though. An email might never be responded to, and the same goes for phone calls. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Your refund will be processed to the payment method used at the original time of purchase. DoNotPay can be by your side during the process and help you sue any company in small claims court. Indiana: "approximately 6,800 consumers" affected. Get immediate StubHub support from HelpOwl.com. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Having difficulty navigating this. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. on 2/28 at 12:51PM When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. please contact StubHub US Customer Service at 1.866. Help us improve this article with your feedback. To reach Customer Support call 1-866-788-2482. This means sellers set the ticket prices. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. "If you have tickets to a show that is postponed, you will be able to select your refund . There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. The company prides itself on being a Fan-to-Fan service. After the switch, you will enter the email address you use to access the community in order to reset your password. Click on any of the links and there is a private message link on the moderators page They can assist you. No matter how you get them, well email you when theyre ready. Danielle is the author of this solution article. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Lots 81-82 Street C Maryland: User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. With only these four steps, your refund request is faxed. Dorado, PR 00646, Metro Office Park 6:00 AM - 7:00 PM PT weekends. It is possible to request a refund on a purchased StubHub ticket manually. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. No. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Sellers . There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Poor customer service is the biggest pet peeve to DoNotPay. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I saved to buy expensive tickets as a gift for my wife and now we cant go. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Let us teach you the major money lessons you NEED to know. Find the sale. From everything weve seen, the StubHub customer support is quite thin, to say the least. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Just log into your DoNotPay account using any. I think I'm golden and I made my sale. Absolutely, you can list these tickets for sale on our site ! Please note that, for canceled events, no . Reached out to customer service twice still can't list tickets. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Enter your gift card PIN in the PIN field when prompted. StubHub sellers set the price of their tickets. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Covid 31 Refunds 41 StubHub 211. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. The corporate office phone number is 415-222-8400. Postponed events may not be eligible for refunds. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Dollar Scholar Asks: Why Can't the Government Just Print More Money? We are changing the way you register and sign-in to the StubHub Community. this link is to an external site that may or may not meet accessibility guidelines. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. They may sell them for more or less than face value. . Click here to explore your options! Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! 1:00. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. International orders are handled a bit differently than those within the US, @Lighty7. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. NewsletterDollar ScholarStill learning the basics of personal finance? All rights reserved. On March 7th, StubHub emailed Marrali a copt of its refund policy. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. How do I contact StubHub for refund? What a horrible service! Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. 2023 www.cincinnati.com. From everything weve seen, the StubHub customer support is quite thin, to say the least. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Otherwise you will receive a voucher for 120% of your purchase price. The clause is designed to protect both buyers and sellers. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Request and Get a StubHub Refund Right Now. We cant contact them and ask them to lower their prices. Customers can keep their credits if they like. If I did I woulda dropped my price or took my friend to the game. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Enjoy! Click here to update this department. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Georgia Email: This information has not been added. I've been a customer for a long time and am not happy. Customer Service training is needed. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Interactive chat North Carolina Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. They showed my same seats that they cancelled sold and the payout. DoNotPay doesnt care about that. Had a concert canceled because of COVID-19? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. There Application crashes. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. For customer support people can visit their help topics to search for answers to questions or browse popular topics. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. We'll email you when an event is canceled. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Please take the tickets directly to the box office for a refund. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. A million dollar company can not compensate a loyal customer a few hundred bucks. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Enter your gift card number in the Add a Fancode & gift code section. Find help with your questions from other fans through our own peer-to-peer community! StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. / What happens when an event is canceled. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. "The return of live events, the input of customers, partners, and regulators, and the . 0. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. and take advantage of this neat service whenever you need it. I had to ask for a manager. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. but I havent been able to get in contact with anyone from StubHub. Great help!!! DoNotPay records the details of your purchase to boost your chances of winning the refund. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. All rights reserved. Reply anytime to let us know how we can improve. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Viagogo, a tickets marketplace, bought StubHub in February 2020. We are changing the way you register and sign-in to the StubHub Community. Use of this website signifies your agreement to our. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Sign in, or if youre new to StubHub, sign up for free. How to reach a live person: Speak "customer service" at first prompt. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Contact us United States and Canada. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. where can I go to use activate the voucher so I dont lose that as well. This watermark prevents others from copying them. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Perhaps Its Time to Switch to Something Other Than StubHub. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). New Jersey These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Hurry up and access DoNotPay from any web browser to check out everything we offer. I would like cash refund too. Keep in mind that you may not be refunded in money. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Go ahead and file a chargeback on your credit card. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Your sale is valid and you will be paid on your sale 5-8 business days after the event. Clear your Internet browsers cookies and cache. I had a fraudulent charge on my credit card account from Match.com. How do I complain to StubHub? A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. The seller would net $85.. Sorry we couldn't be helpful. I been buying and selling for 12 years with them. The worst company ever you lost me and a ton of my friends and family. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. There's a class action lawsuit against StubHub from other customers who want a refund too. How do I contact StubHub for a refund? When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Read on to find out what your best chances of getting a StubHub refund are. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. StubHub offersthe retroactive refunds because the live events industry is opening back up. Congratulations on your sale. Click that link and you're good to go. We do still love going to events and want buying tickets online to be easy and safe. You can reach the corporate office at 415-222-8400. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Ohio Attorney. I was a no show due to a soft water flooding of o The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Phone Call 1-866-788-2482. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. To reach Customer Support call 1-866-788-2482. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Your online site is a disaster, It does not work to apply a credit. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back.
how do i contact stubhub for refund?