If you've changed your mind and no longer want to return your item, it's easy to cancel your request. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. SelectExamples of alternative shipping arrangements below for more information. There is a big reason for this. Check out our FREE intro Workshop! Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Listen to this weeks podcast to hear sourcing methods from a seller! Accept the return:The buyer will send the item back to you for a full refund. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. There are two categories of return requests from customers: 1. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. The seller will also pay for return shipping. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. If the seller is responsible for return shipping, its important that they cover the costs. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. You can choose whether to accept returns if a buyer changes their mind about a purchase. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Read our article on, Need help with return shipping? ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Take good photos with good lighting from every angle. I am a buyer. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). 01-08-2020 Ninety percent of people will just not think to call them and fight it. Often, they will review the messages and realize the buyer did not read the listing. For more information, see our Condition of returned items policy. If the buyer is responsible, choose your return address from the dropdown menu. No. Seller with 11000 feedback. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. eBay Business Equipment Purchase Protection. Still, it wouldn't really matter what you put in the description. Very unfair on seller and ebay part. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. 2. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. The eBay Money Back Guarantee is not a product warranty. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If we're asked to step in to help, we may ask the buyer to return the item to you. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. A buyer insists the item was not as described in order to force a return. How to use your eBay earnings to purchase shipping labels. You can go to the Resolution Center and contact the seller. Something went wrong. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. This is a good option for low-value items. Tip I gave alot of money for an item from ebay to a seller. If the problem is small, I take advantage of the eBay partial refund policy. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. Why was my refund less than the amount I paid? Copyright 1995-2023 eBay Inc. All Rights Reserved. I have reported the buyers, but I still have all 12 returns counting against me. Youll hear from us within 48 hours. If it is a lame reason (and sometimes it is! The eBay Resolution Centre is at the bottom of this page. See the Abusive buyer policy for more examples of activity that we don't allow. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Open a case and try to work things out with the seller. Send you a message The seller may ask you for some more details about your return request. There are several ways you can send an item back to the seller. This will help make you a top seller and keep money in your pocket! 1. Its very, very important to take photographs for your records both using freight and Fedex and UPS. If you are scared to start eBay because of the fear of returns, dont be. The seller was not accurate and now the seller or ebay wants to give me my money or item. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. You can't deduct the original shipping cost from any refund amount. I find too many fun toys for my family (or myself), and just love the whole process. Good luck! If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. It sucks , but ebay says its your fault and buyers can return for an reason. The dispute is Not As Described. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Your eBay buyer claimed the item was not as described. - edited Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Report the buyer when you issue the refund through the eBay returns flow The eBay Money Back Guarantee is not a product warranty. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Tip Learn the fundamental steps for running an eBay business. (oh and that happened b.c ppl would send it back stating wrong size). Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". More shipping tips from your fellow sellers! Take a front, back, side, and inside view of your item. View cart for details. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If you know me, you know Im not one of those people. Do I need to pay extra for the eBay Money Back Guarantee? How long should I give a seller to fix the problem before I contact eBay? So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Do I need to pay extra for the eBay Money Back Guarantee? You can chat with other sellers about anything to do with running a business on eBay. Often times, they will say something that was clearly stated in my listing. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Oh, Ship! If your item hasnt arrived, or isnt as described,let the seller know. - edited If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. If you want the items back before refunding, I'd accept the return and send them a shipping label. In most cases this is true. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. We guarantee that you will get the item you ordered or get your money back. I cant make the buyer read it! - edited It covers purchases paid with PayPal and most other electronic payment methods. I threw everything away". This is obviously not how I shipped it out and was damaged in shipping. I grew up in Central Florida and have lived here my whole life. After contacting the seller, it's up to you whether you want eBay to step in. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. Disclaimer. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Make a point to take action on your listings to avoid unwanted returns. However, it does happen and when it does, I have to deal with it as best as I can. Do not give a refund without getting the item back! eBay Money Back Guarantee policy, Welcome to the Selling board! If you havent received an item, we usually refund your money immediately via PayPal. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Please read the rules This makes no sense and should be illegal. Sellers accept the majority of the risk when choosing to sell here. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Here's how to print an eBay return shipping label: Go to Purchase history . interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. This will definitely help any return request case that comes your way and a good habit to get into. The condition of the returned item is important, so repack it carefully. Check out this video to understand how dimensional weight is measured when shipping. eBay Business Equipment Purchase Protection. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Tip Help for buyers and sellers. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. .. in essence. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Escalate to eBay if you don't reach a resolution within 3 business days. This is a good option for low-value items. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Youll hear from us within 48 hours. 07-05-2020

Is International Development Association Legit, Cleveland Obituaries Past Week, Where Is Soraya's Mom On Heartland, Ebright Funeral Home Chillicothe Ohio, Articles I