Is this normal? Apple TV 4K, Delete Appdata files, it will be repopulated. The cable box should run thru the receiver. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Thank you for using Apple Support Communities. Very happy!! Press and hold the power button on the Hue sync box. Sync your on-screen TV content. Your Hue lights can now sync to those while the signal is passed through to your TV. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. Smart Plugs and Your Home: Is Radiation a Silent Threat? However, it just supports 60Hz inputs currently. So almost every software or App will release patches for the upgrading. This folder will have sub-folders for each application. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. 2- Connecting directly to TV without using Hue Sync Box. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . My Nvidia shield pro works brilliantly . Sometimes your App maybe gets messed up, so it would be having connection issues. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Im looking to get into Hue lighting for the first time to go with my PS5. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. 8. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). This is because more users prefer the app over the box. No, * Image on the television? While they both can work together, you dont need one to run the other. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: The Hue Sync Box appears to have a trickier set of problems. Scroll down and tap on "HomeKit". Downgrade Back to Previous Hue Sync App Version. Good question. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. The images are in Dutch and have not much meaning other then . User profile for user: So you can reinstall your previous version and uninstall your current version easily. Can It Support Both?! At this point, we would recommend you to Contact Apple Support. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. *Dolby Vision Enhanced Compability turned on (Hue Box)? While these are quicker to fix than the issues with the app, they can also be harder to diagnose. They work greatmost of the time. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? You can install this app on your device. company number 03997482, registered in England and Wales. For some problems, it is difficult for you to find solutions online. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. PLease see my previous comment for more details. Click the Library shortcut that appears. The lights will only work when the content is 4k HD or HDR. Looks so much better and tidier. POWER ON AUTOMATICALLY. Click on the search icon on your taskbar and search for %appdata%. Aug 22, 2020 6:17 AM in response to ShYnNoK. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Turn off Dolby vision when using sync box works. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. All rights reserved. Website copyrighted Smart Home Winner 2021-2023. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Create an account to follow your favorite communities and start taking part in conversations. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? All this fix does is force the Philips Hue app to repopulate its own data files. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Connect the Hue sync box to power and your TV. For that reason, you should always make sure that the WiFi signal reaching the system is strong. Read more. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. Do You HAVE To Use The Kasa App For Your Kasa Devices? Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! (2 ways), Are Philips Hue Bulbs Bright Enough? Additionally, it may be worth contacting Philips Hue Support. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. You can try these methods to see if they work. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. I will list some issues to see if you have had them. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Yes I've tried everything you mentioned on your comment. Especially smart apps that need to maintain a near constant connection with several devices at once. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. I have a 4K Apple TV and a Sonos Arc. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Great article. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. It may be that the users are not familiar with how to use it, or some hardware and software problems. If the apps data files get messed up, the app can start having performance issues. However for some users, they dont understand the charm in a practical moving watching experience. Open the Hue Sync mobile app. Looks like no ones replied in a while. Once those devices are good to go, youll need the Hue app. This software allows the lighting system to react to the media youre playing on your computer or phone. I have the same problem if I use apple TV straight to the TV. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. 9. ShYnNoK. Save my name, email, and website in this browser for the next time I comment. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. ADD UP TO 10 LIGHTS. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. I turned off the HDMI inactive for 20 min setting and this stopped it. It requires an HDMI input and Smart TVs dont output the video signal. For a better experience, please enable JavaScript in your browser before proceeding. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Luckily, there's an easy way to fix this. Yes, but it only recognizes when it is HDR. They release a new version constantly, you can see. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Joseph_S. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. It can be for all of your Hue devices. Yes, *Image on the television? But you can rollback the version if you dont want to wait. But you will still have some connection issues. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. I will tell you some methods to fix it. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Both of these issues can be fixed with these quick tips and tricks. Or experience the music that you are listening to transports you to a different universe? Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. My LG tv has only HDMI ARC and not eARC. Please note that all comments go into a moderation queue (to prevent blog spam). 6. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Would anything change if you used an Ethernet cable between your router and the Hue bridge? One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Your comment will be manually reviewed and approved by Tristan in less than a week. The Hue app is the central control for all of your Hue devices on your smartphone. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. But you should ensure a steady internet connection for your Hue Sync Box. Many technology companies like Philips often release new updates for their hardware or software. However for some users, they don't understand the charm in a practical moving watching experience. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Is there a way to force the Apple TV 4K to send Dolby Vision? Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Can we ask, have you tried any other configurations? Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). There are two of the biggest problems for it. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. This will show you a folder full of data for all of your apps. Sometimes goes off unexpectedly then has to be synced again. If you have not created one, you can do so in the Hue app. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. I was going to send mine back as I couldn't get it working properly all the time. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. Mine especially has issues with Dolby Vision. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Save my name, email, and website in this browser for the next time I comment. On your PC, search for %appdata% in the taskbar. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. How does this all work? Does your eye start adapting? Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. So have you ever felt like you want to step into the world of your favorite video game? The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. Ive fixed it. Select your Wi-Fi network and tap Connect. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Dolby vision wont work correctly on my 2016 LG Oled C6. Hue uses these connections to create their "surround lighting" experience. Philips Hue brings smart lighting to everyday homes. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. By deleting the apps data, you can let the Philips Hue app regenerate its own data files.

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