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Be the first to find this interview helpful, What motivates you? and make your voice heard. Warm regards,Ross, Information provided by various external sources. Staysure is a trading name of TICORP Limited. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Quick and efficient service, very knowledgeable of medical conditions.Thank you. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Dear WAMM71,Thank you for your 5 star review. So you can be confident that youve got the right cover, thats tailored just for you. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"

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  • \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, Thursday 29 December: 8:30am 8pm Resolver can help you send your complaints to Staysure. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. The operative on the phone was superb and I thank her for guiding me so expertly through the process. Policy came through as expected. Have a fantastic holiday. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. We are remunerated by commission for the arrangement, service and renewal of We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. - Calling from outside the UK: 0044 1604 210 845 You will receive a written acknowledgement within 5 days of raising your complaint. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Wed like to take this opportunity to wish you success in the future. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Were available during the following times: or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team I wasn't entirely happy with the service I got but I don't blame the staff for it. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The HR Team. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. I contacted you twice. } Thank you for posting your comments. Have a fantastic holiday. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. }); If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Thank you for your positive comments regarding our training team. var STYLE_PREFIX = 'wsite'; Find out how we combat fake reviews. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. .mobile-nav .icon-caret svg { If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Then there was pressure to involve fiends to purchase Staysure insurance. - Saturday: 9am - 5:30pm I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. There was a slight downside of having to wait for about 10 minutes. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. We use dedicated people and clever technology to safeguard our platform. . As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. They subsequentialy told me to claim for myself. Was put on a call back BUT this never happened. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. The operator was very efficient, helpful and knew his business. .blog-header h2 a {} Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Because of this we were able to answer medical questions with out being flustered and accepted the quote. If you need to cancel your policy please click here. Isla Graciosa, 1 Dear Eric,Thank you for your 5 star review. Opportunity to express yourself and share thoughts and ideas. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. I dont know what Id have done without them. Outright being lied to didnt help either. If you need to cancel your policy please click here. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. function initFlyouts(){ - Sunday: 10am - 4pm. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Reviews from Staysure employees about working as a Customer Service Representative at Staysure. var STATIC_BASE = '//cdn1.editmysite.com/'; There are also plenty of opportunities to develop into other area and for promotion. - Monday - Friday: 8.30am - 8pm Replies to negative reviews in < 24 hours. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) #wsite-title {color:#000 !important;text-transform: uppercase !important;} Finally I started a new booking and was successful in receiving a quotation which I accepted. Your product is good, and well rated by others, so I gave you 3 stars. - Saturday: 9am - 5:30pm Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Thank you for choosing Staysure. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. } Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Having problems? } else if(document.documentElement.initCustomerAccountsModels === 0){ You can email us at info@staysure.co.uk Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Saturday 24 December: 9am 3pm Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Full-time, Part-time . We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Information provided by various external sources. I should have asked for the policy to be posted to me. Therefore i lost out on the deal. Tuesday 27 December: 9am 5pm Check out what 241,874 people have written so far, and share your own experience. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} .wsite-phone {} Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. It should be made more simple. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Best and worst companies at resolving issues. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. .wsite-button-large .wsite-button-inner {font-size:14px !important;} Have you been complained about? This took 9 months to claim back!!! All rights reserved. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Instead, theyre full of the info you need to get things sorted. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. It left me feeling nervous whether Ive done enough to declare everything. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Contact Staysure customer service Resolver can help you send your complaints to Staysure. .wsite-product .wsite-product-price a {} Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. - Calling from within the UK: 0333 014 4512 Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB I got an online quote and with no warning it increased in 1 minute by about 40. Just raise a case and leave feedback after. Warm regards,Ross. Have a fantastic holiday. I was trying to pay for a quote with them kept waiting for over a day to pay. Thank you. Clear All. They were no help at all. _W.customerLocale = "en_GB"; #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} They were rude, there was no consideration, no bereavement line. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. a, Warm regards,Ross, I have had holiday insurance with you for a couple of years. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered No administration fee is changed while making changes through My Staysure. Saturday: 9am 5:30pm Have a fantastic holiday. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Were sorry that you did not enjoy your time with us and we wish you success in your future role. .fancybox-title {} Wednesday 28 December: 8:30am 8pm We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Dont use this company. New management pushing all good long lasting staff out. I had to deal with an out sourced company. | Read 207,881-207,900 Reviews out of 208,075 Friday 30 December: 8:30am 8pm, Within the USA and Canada: Customer Services Manager, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you need more help, please visit our FAQ Help Centre. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. _W.storeCountry = "GB"; A very unfair company. office: Av. })(); a:link, Have a fantastic holiday. Interview. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. You can be certain that youre talking to the right person at the right time. Last updated: 16 November 2020 On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. They wouldnt provide us with any details about the repatriation other than a pick up time. '', Send your complaints and reviews - and we'll publish the best, and worst! Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. ERGO Seguros de Viaje Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Sometimes the Customers are not vey nice. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Have a fantastic holiday. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. 11 Staysure reviews. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Anyone can write a Trustpilot review. Simple! Consiglieri Park Estrada Consiglieri Pedroso, But the actual service once connected to an agent was excellent. Not a good experience. My dads body was left in the hotel room for over 24 hours. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Have a fantastic holiday. Despicable service from dishonourable people. Have a fantastic holiday. Absolute despicable bunch of cowboys. dealt with it promptly and courteously. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. They take your money easily but getting help when you need it is a different story. text-decoration: none !important; There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Please check with your phone provider if you are unsure about how much a call will cost. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. } (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); If you need more help, please visit our FAQ Help Centre. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. a:visited, (But perhaps that was because I wanted to spend money!). Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. If you want to claim on your policy you should contact the We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Stay sure have been helpful so far. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Sunday 25 December: Closed _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";

    staysure customer service

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