Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Being OK With Spectacular Failure. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. WebStubHub's Field Operations. The Utah-based firm announced on LinkedIn it The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). We'll do our best to get back to you in the next 24 % of people told us that this article helped them. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. 4 if you have questions about listing tickets. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Join the list. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. We would be the company acquired, not the ones doing the acquiring. Enjoying This Built In Excerpt? During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Built In is the online community for startups and tech companies. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to How do I ask Stub Hub to list an event for which I have tickets? If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Joel Santirso Senior Product Manager. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. NYC Flagship Office - Stubhub. Being OK With Spectacular Failure. Restrictions apply. The transaction, subject to customary closing conditions, is expected to close in mid-2016. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Suite 1 Avon, NY 14414. info@quicklees.com Somehow, Id have to navigate us through it. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Joo Almeida D'Ea Head of Integration Office. By using our site, you agree to our. 1412 Broadway, New York, 10018, USA. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. StubHub is the largest ticket marketplace in the world and enables fans to WebGet in touch with us today! The Company offers tickets for live sports, music, and theatre events. We use cookies to make wikiHow great. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. To subscribe, click on the button below and copy the URL into an RSS reader. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). WebSend us a message. 3 if you sold tickets already and have an issue. In March, the entertainment industry crashed. Personally, though, I found it disappointing. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. We'll do our best to get back to you in the next 24 hours. Give us a call if you need help with something urgent. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. StubHub is an eBay company (NASDAQ: EBAY). For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. 1 if you bought tickets and you have a problem with them. Pro tip: Each number appears to go to a different department. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Open our virtual assistant, click on "Contact form" and let us know how we can help you. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). You should not rely on any forward-looking statements. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Personally, though, I found it disappointing. Does StubHub have live chat? Luckily, weve compiled (and tested!) In 2015, eBay enabled $82 billion of gross merchandise volume. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Check your order confirmation email for I live in Singapore where the StubHub app is not avail. WebStubHub is an American ticket exchange and resale company. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. At StubHub, our mission is simple: help fans find fun. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. 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Stubhub, Inc. operates as an entertainment ticket agency. Musk Made a Mess at Twitter. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Thanks for your message we aim to get back to you within 24 hours. Call 1-866-788-2482. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. HEADQUARTERS. StubHub is an eBay company (EBAY). Personally, though, I found it disappointing. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Singh Cassidy will be based in StubHubs San Francisco headquarters. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Our RSS feed includes all eBay news articles published on this website. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). They mention on their website that you should call their normal customer service number to ask about adding an event. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. StubHub gets a lot activity from users on Facebook than it does on Twitter. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. 2697 Lakeville Rd. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. WebStubhub, Inc. operates as an entertainment ticket agency. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. Founded in 2,000 and with presence in over 40 The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. This was not just bigit was unprecedented. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. StubHub will send you an email with instructions on how to claim your refund or credit. Choose Possibility: Take Risks and Thrive (Even When You Fail). As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. How do I contact? Surviving wasnt easy. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Alternatively, WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Copyright 2021 by Sukhinder Singh Cassidy. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. San Francisco, CA 94105 USA. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. If a crisis like this had hit us earlier, wed have been in better shape to weather it. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Include your email address to get a message when this question is answered. He was thrilled to be buying his old company back fourteen years after hed left it. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. Stubhub serves customers worldwide. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Lots of answers to questions are in our FAQ. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Buy Sukhinders Book! The contact number is only for US and Canada. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? All Rights Reserved. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Oscar Ferruz Director of Supply, Primary and Operations. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. Cons Enjoying This Built In Excerpt? While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Corporate Phone Number: 1-415-222-8400. Stubhub serves customers worldwide. AtStubHub, our mission is simple: help fans find fun. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Come join us to plan your next live event experience! This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Read on to get the help you need to contact StubHub. His digital chapbook, The Internet, was also published in TL;DR Magazine. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Search through past posts using the search bar at the top of the forum page. It's often the quickest way to sort something out. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Contacting StubHub While StubHub does not offer live chat, they do have a phone StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. stubhub inc. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Within nine months of my arrival at StubHub, thats exactly what happened. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. In this regard I was right; but major unforeseen risks would also unfold on my journey. 2 if you have questions about buying tickets. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. The corporate office phone number is 415-222-8400. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Eric Baker Founder. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. To subscribe, click on the button below and copy the URL into an RSS reader. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. WebOUR PARTNERS. Find contact information here. All rights reserved. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Its possible that someone with an identical problem has posted for help before. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Open our virtual assistant, click on "Contact As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Our RSS feed includes all eBay news articles published on this website. I ordered tickets but can't view them online even with the access code. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. Enjoy! Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. The more I learned about StubHub, the more excited I became. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Email Address. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. In February of 2020, we sold StubHub for $4 billion. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). It was time for me to choose possibility once again. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. wikiHow is where trusted research and expert knowledge come together. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail.

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